Frequently Asked Questions
Here are some frequently asked questions. If you have a question that isn’t answered here, feel free to Contact Us.
What kind of payment do you accept?
We accept all major credit cards via Stripe and Paypal payments.
How much is shipping?
Standard shipping for most products inside the contiguous U.S.A. is $5.95. This might change depending on the product ordered, the total weight, and where you live.
Do you ship internationally?
Unfortunately we do not ship internationally. We are sorry for the inconvenience.
How long does it take for an order to arrive?
We usually ship the order within 24 hours after order was placed. Delivery time depends on the shipping option you chose at checkout. You will receive a tracking number which you can use to track your order status on our website
How can I check out my order status?
To view your order status simply contact us and send us your order ID, and we will get back to you as soon as possible with the tracking info.
What is your Refund Policy?
We offer a 60-days, no questions asked, money back guarantee. If, for any reason, you are not satisfied with your product, just return it and we will fully refund your purchase.
Please contact us first before sending the product back to us.
Shipping and Delivery
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.
After successful verification, you can expect to receive your order within 1-7 days.
Do you deliver during weekends and holidays?
Depending on the shipping option you can expect your order to be delivered on weekends. Order will NOT be delivered on public holidays.
I need my order now, Can Outbright speed up the delivery?
To speed up the delivery please choose priority shipping at checkout, The delivery time for your order depends on the shipping option you choose. Once the item is shipped you receive a shipment notification.
I just received an email saying that my item has been shipped. When will I receive my order?
As the item has only just been shipped, it may take up to 24 hours to show on the website. And, depending on the shipping option, you can expect your items to be delivered within 2 to 7 days.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact time and date of delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped. You have an option of rejecting it upon delivery. Under the circumstances whereby item has shipped to your designated address, kindly decline delivery.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Does Outbright offer international shipments?
International shipments are not available at Outbright.com at the current time. We apologize for the inconvenience.
Can you deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house address or office address.
Can I pick up my order at Outbright's office?
We not provide you with a self-service delivery location to pick up your orders.
What are the payment methods available?
We support the following payment options at Outbright.com:
- Credit/ Debit Card (through Stripe)
How can I know if my payment was successful or fail?
Notification will be sent via email within 24 hours upon completion of order confirmation. In the event if after the aforementioned period there is no confirmation, kindly contact us to clarify on purchase status.
Why was I charged with wrong amount in my order?
Your order might incur a shipping surcharge or bulky fee.
If your order was indeed charged with wrong amount, please contact us at firstname.lastname@example.org. We will assist you immediately.
Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
If you are using a credit card which is not under your name, please contact our customer support.
Where can I request an official receipt?
To request an official receipt, please send your request to email@example.com. We will assist you right away.
All official receipts will be sent via email.